Here are a few steps to help keep everyone safe during these challenging times:
Failure to abide by the above will result in the user being banned from using Spark vehicles.
Please treat our Spark EV as if it was your own car. Service fees are charged to ensure Spark is always in good condition for everyone to use.
If your plans change, you can cancel your booking online anytime up to 48 hours before the start of your booking at no charge.
If you cancel a booking with less than 48 hours notice, you will be charged 50% of the booking up to a maximum of 2 days.
You won’t if you plan ahead! But if you do, call a tow truck and get towed to the nearest charging station (at your expense). There is a tow bolt in the trunk that the tow truck driver MUST use to tow the car. There is a roadside assistance number in the glovebox.
If you get in an accident, you must secure evidence from any witnesses, take photos and contact the police if necessary. Please then call and email the coordinator informing them about the accident (250.341.6898 and firstname.lastname@example.org). You must also provide us with a written description of the accident and resulting damage.
After an accident, you may only continue your trip if the car is safe to drive. If it is not safe to drive, you will need to have it towed, preferably to Invermere.
In the case of an at-fault accident, the member at fault pays the first $500 of any claim. For any damages to Spark vehicles the member pays the first $500 and the remaining amount is split between Spark and the member to a max amount of $2000 This means the max amount a member will pay for an at-fault accident is $1,250.00. This payment applies whether Spark pays for the accident directly or processes the claim through insurance.
Please note that all associated costs with an at-fault accident are the responsibility of the member such as towing, road control, vehicle out of service cost, etc.
There are 2 levels of urgency when it comes to vehicle damages:
1) Not very urgent – The car is still safe to drive
These are things like the radio is not working, the windshield wipers need to be replaced, crack in the windshield or a headlight is out. If it is still safe to drive the car but it needs to be looked at soon send the coordinator an email at email@example.com.
2) Very urgent – The car is not safe to drive
These are issues where the next member should not drive the car such as the seat belt does not work, flat tires or dead batteries. You MUST email and call the coordinator (250.341.6898). After hours (403.762.0960)
Questions? Email firstname.lastname@example.org